We wrote the most frequently asked questions here. Your questions help us improve our service. We greatly appreciate your questions and feedback. If you don ‘t find the answer to your question, email us [email protected] and we ‘ll try to help you.
Q. Where are you sending from?
A. We ship from our partner warehouses and factories located in China and the United States. So please expect, as different factories specialize in different production areas, your items can be shipped separately (if you order more than one item).
Q. To which countries do you send orders?
A. We send to almost every country in the world where there is a fast delivery.
Q. What about customs?
A. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Q. Are you giving a package tracking number?
A. We issue a tracking number for all our items.
Q. How long will it take to get a tracking number?
A. All customers will receive the order number after they have made the order. Please contact us if you have not received it within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. Usually 1-2 working days are necessary, but for some due to the large demand 3-5 working days.
Q. How long will it take to deliver my items?
A. This usually takes 7-18 working days. Delivery time is a veil from the product and from the country it is sent to.
Q. Do you have free shipping?
A. Yes, shipping is free worldwide if you bought at 35 USD and above.
Q. In what currency will I pay?
A. We process all orders in U.S. dollars. The contents of the shopping cart can be displayed in multiple currencies, ordering in US dollars at the most current exchange rate.
Q. Will I receive a confirmation number at checkout?
A. All requests can be sent to the [email protected]
Q. If I enter my email address, will you sell my information?
A. We do not sell our customers ‘information. The letters are for the sole purpose of sending you information to track and send our promotions and discount vouchers, as well as new items.